Shipping Policy

A legal disclaimer

​

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping MethodEstimated Delivery TimeCost

Standard UK Delivery (Royal Mail 2nd Class / Tracked 48)2–4 business days£[insert amount]

Express UK Delivery (Royal Mail 1st Class / Tracked 24)1–2 business days£[insert amount]

​

Please note: delivery times are estimates and may vary due to postal delays or external factors beyond our control.

Local Delivery / Collection

If you are located within [insert area, e.g., Henley-on-Thames or Oxfordshire], we may offer local delivery or free collection.
Please select this option at checkout if available, and we will contact you to arrange a suitable time.

International Shipping

We currently [do/do not] offer international shipping.
If international shipping is available, delivery times and costs will vary depending on destination and customs procedures.
Buyers are responsible for any customs duties or import taxes that may apply.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

Undeliverable or Returned Parcels

If a parcel is returned due to an incorrect address or failure to collect from the delivery office, a re-shipping fee may apply.
Please double-check your delivery details before completing your order.

Lost or Damaged Orders

We take great care in packaging your items. However, if your order arrives damaged or does not arrive within the expected timeframe, please contact us at [insert email address] within 7 days of the expected delivery date.
We will assist in locating the parcel or arranging a replacement/refund where appropriate.

Contact Us

For any shipping questions, please email hello@thelittlealpaca.com or use our contact form.

​

​