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Refund Policy

A legal disclaimer

Terms & Conditions of Sale

Last updated: 09.09.2005
Company: The littlealpaca Co
Website: thelittlealpaca.com
Registered Address: [Insert Address]

1. Overview

These Terms and Conditions (“Terms”) govern all sales made by [Your Business Name] (“we”, “us”, or “our”) to you (“the customer”, “you”, or “your”) through our website, market stall, or any other sales channel.
By purchasing from us, you agree to these Terms in full.

2. Products

We take every care to ensure all product descriptions, images, and prices are accurate.
However, minor variations may occur due to screen colour differences or handmade nature of certain products.
All products are subject to availability.

3. Prices and Payment

All prices are shown in GBP (£) and include VAT (where applicable).
Payment must be made in full at the time of purchase using approved payment methods listed on our website or at point of sale.

We reserve the right to change prices or discontinue products at any time.

4. Shipping and Delivery

Orders are dispatched within 1–3 business days unless otherwise stated.
Delivery times are estimates and may vary due to factors beyond our control.
Shipping costs are shown at checkout and are the buyer’s responsibility unless a promotion or free delivery threshold applies.

5. Returns and Refunds

If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund, provided it is returned in the same condition as when shipped (unused, unworn, and in original packaging).
Please refer to our Refund & Returns Policy for full details.

6. Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 7 days of receipt with photos of the issue.
We will offer a replacement, repair, or full refund as appropriate under the Consumer Rights Act 2015.

7. Ownership and Risk

Ownership of goods transfers to you once payment is received in full.
Risk (responsibility for damage or loss) transfers to you upon delivery.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential losses related to your purchase.
Our total liability is limited to the total amount paid for the item(s) purchased.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Contact Information

If you have any questions about these Terms, please contact us at:
Hello@thelittlealpacca.com
 

Refund & Returns Policy

Last updated: [Insert Date]
Company: [Your Business Name]
Website: [www.yourwebsite.co.uk]

1. Overview

We want you to love your purchase.
If for any reason you are not completely happy, you can return your item within 14 days of receiving it for a full refund.

2. Eligibility for Returns

To be eligible for a refund:

  • Items must be returned within 14 days of delivery.

  • Items must be in the same condition as when shipped — unused, unworn, and in original packaging.

  • Proof of purchase (such as your order confirmation or receipt) must be included.

Unfortunately, we cannot accept returns on:

  • Custom-made or personalised items

  • Earrings (for hygiene reasons)

  • Gift cards or sale items (unless faulty)

3. Return Process

  1. Email us at [insert email address] within 14 days of receiving your order to request a return.

  2. We’ll confirm the return address and instructions.

  3. Ship your item back using a tracked postal service. (You are responsible for return postage costs unless the item is faulty.)

4. Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–7 business days.

5. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery.
We will arrange a replacement or full refund, including return shipping costs.

6. Exchanges

If you’d like to exchange an item, please contact us to arrange this.
You may need to return the original item and place a new order, depending on availability.

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